Legal
Privacy Policy
SpiderVPN collects only the information needed to operate customer accounts, payments, support, and service quality checks.
Account information
Account details such as name, email address, payment status, and support correspondence are used to administer subscriptions, respond to customer requests, and maintain billing records.
VPN activity
SpiderVPN does not retain browsing history, traffic destinations, data content, DNS queries, source IP addresses, outgoing VPN IP addresses, connection timestamps, or session durations as customer activity logs.
Payments and support
Payment providers may process billing details under their own policies. Support conversations and feedback are retained so the team can respond to account, technical, and service questions.
For account, billing, cancellation, or data requests, contact support through the SpiderVPN support desk.