Terms of Service

Please also read:

• our Refund Policy, which explains your right to cancel and how to get your money back;
• our Privacy Policy, which explains how we use your personal data. It is information for you. You do not need to agree to it.

These terms also cover the SpiderVPN apps (section 6.4) and how we deal with complaints (section 18).

You can save or print these terms at any time. The email that confirms your order links to these terms and to our Refund Policy.

SpiderVPN is a trading name of VPNFAST LTD., a company registered in England and Wales with company number 15716229.

• Registered office and address for customer contact: Office 12675, 182-184 High Street North, London, England, E6 2JA
• VAT: we are not registered for VAT
• Email: [email protected]
• Support: spidervpn.org/support

In these terms, “we”, “us” and “our” mean VPNFAST LTD. “You” means the person who uses SpiderVPN.

These terms are available in English, and we make this agreement with you in English. Our website and apps may be shown in other languages, but these terms are not translated. Nothing in this section affects your rights under the mandatory consumer laws of the country where you live.

You must be 18 or older to create an account or buy a subscription.

You must give us a real email address that you can access, because we use it for your receipts, security messages and notices about your subscription.

SpiderVPN is for your personal, non-business use. If you use it for business, sections 15.4 and 19.3 apply.

When you create an account, you agree to these Terms of Service by ticking a box. You do not need to tick anything for the Privacy Policy.

Keep your password safe. Tell us at once at [email protected] if you think someone else has used your account. You are responsible for what happens in your account if you have not kept your password safe, unless the cause was our fault.

6.1 What you get

SpiderVPN is a virtual private network (VPN) service. It sends the internet traffic of your device through an encrypted WireGuard tunnel to one of our VPN servers, so websites see the server's IP address instead of yours. A subscription includes:

• the SpiderVPN apps for the platforms listed in the app stores and on our website;
• access to our VPN server locations, as listed in the app at the time;
• use on up to 10 devices at the same time;
• SpiderVPN DNS, our DNS service for your VPN connection, which blocks known advertising and tracking services (you can turn it off in the app). See the Privacy Policy;
• customer support by email and through our support desk.

If you have a SpiderVPN router, section 13 also applies.

6.2 What a VPN cannot do

A VPN protects your traffic between your device and our server. It does not make you anonymous, it does not protect you from malware or phishing, and websites can still know who you are if you sign in to them. We describe what we store about your use of the service in the Privacy Policy.

6.3 Service quality

We will provide the service with reasonable care and skill, and it will match the description we gave you before you bought. Speeds depend on your own connection, the distance to the server and other factors outside our control. We may need to carry out maintenance. We will try to give notice of planned work that affects the service.

Some websites and streaming services block VPNs. We cannot promise that any particular third-party website or service will work through SpiderVPN, unless we have told you otherwise for a specific plan.

6.4 Using the apps

We give you a personal right to install and use the SpiderVPN apps on devices you own or control while you have a SpiderVPN account. You cannot transfer this right to anyone else. You must not copy, change, resell or reverse engineer the apps, except where the law allows it.

We release app updates to keep the apps secure and working. Some updates may be needed to keep using the service.

If you got an app from the Apple App Store, Google Play or the Amazon Appstore, the store's own terms, including any standard app licence it uses, also apply to the app. The store is not responsible for the app or for supporting it; we are.

7.1 In the apps (Apple, Google Play, Amazon)

New customers can get one 14-day free trial. After the 14-day free trial, your subscription renews automatically at the price and period shown before you start the trial, until you cancel it.

• Apple App Store: to avoid being charged, cancel at least 24 hours before the trial ends. Your Apple ID account is charged within 24 hours before the trial ends. You manage and cancel the subscription in your App Store account settings.
• Google Play: to avoid being charged, cancel before the trial ends. Your Google Play account is charged when the trial ends. You manage and cancel the subscription in Google Play under Payments & subscriptions.
• Amazon Appstore: to avoid being charged, cancel before the trial ends. Your Amazon account is charged when the trial ends. You manage and cancel the subscription in your Amazon account under Your Apps, then Your Subscriptions.

The free trial is limited to one per user. Any unused part of the free trial ends when you buy a subscription. All prices include applicable local sales taxes.

7.2 On our website

You can get one 14-day free trial of a VPN plan on our website if you have not had a paid or refunded SpiderVPN subscription before. You start it at checkout by choosing the free trial and adding a card or PayPal account; we take no payment when the trial starts.

• After the 14-day free trial, your subscription renews automatically at the price and period shown before you start the trial, until you cancel it. Your payment method is charged when the trial ends.
• We will email you when the trial starts and 7 days before it ends, and for annual and 2-year plans again 2 days before it ends, with the date, the price and a link to cancel.
• If you cancel during the trial, you keep access until it ends and pay nothing. You can cancel in your SpiderVPN account on the website, or ask us to cancel it for you (section 9).
• You can connect to the VPN once you have confirmed your email address with the link we send you.
• Payments in cryptocurrency are not eligible for the free trial.
• Prepaid cards can't be used for the free trial.
• The free trial is for VPN plans bought without a router. If you order a router, you pay for the router and your VPN subscription at checkout, and the 30-day money-back guarantee in the Refund Policy (section 3.2) applies to that subscription.

We use automated checks to stop the same person taking more than one free trial, including with a card or PayPal account used for a payment we refunded (see the Privacy Policy). If you think we refused a trial by mistake, contact us and a person will review it.

8.1 Before you buy

Before you pay, we show you the plan, the total price, how often you will be charged, that the subscription renews automatically, and how to cancel.

The order button tells you that you are agreeing to pay, for example “Pay £3.99”.

8.2 How we charge

• Website: we charge your card or PayPal account through our payment providers, or you pay with cryptocurrency through our crypto payment provider. Your subscription renews automatically at the end of each billing period, and we charge the same payment method, until you cancel.
• App stores: Apple, Google or Amazon takes the payment and handles renewals under its own terms. We do not see your full card details.

The VPN subscription costs the same on every plan, whether or not you also buy a router. Our prices are set in pounds sterling (GBP). For new orders we also show prices in US dollars (USD) and euros (EUR), converted from the GBP price.

We are not registered for VAT, so we do not add VAT to our prices. The price we show is the price you pay.

8.3 Price changes

We may change the price of your plan for future billing periods. If we do, we will tell you by email at least 30 days before the new price applies. You can cancel before the change takes effect, and you will not pay the new price. App-store subscriptions also follow the store's own rules for price changes, which may ask you to accept the new price.

8.4 Reminders

During a website free trial we email you when it starts and 7 days before it ends, and for annual and 2-year plans again 2 days before it ends, with the date the trial ends, the price you will pay and a link to cancel.

Plans of 6 months or longer: at least 7 days before each renewal is charged, we email you a reminder with the renewal date, the amount and a link to cancel; for plans of a year or longer we also email you about 30 days before. Monthly plans: we email you that reminder at least 7 days before your first renewal, and then before a renewal at least once every 6 months. Reminders before your other monthly renewals are optional: they are off unless you turn on “Email me before every renewal” in your account (Account > Notifications), and you can turn them on or off at any time. We invoice and charge each renewal on the renewal date or the day before. If you pay with a PayPal subscription, PayPal charges you on its own schedule around the renewal date; the reminders described above reach you 10 days before the renewal date instead of 7 (and the early one about 33 days before), and the 7-day wait below does not apply. If a reminder reaches you less than 7 days before the charge, we wait until 7 days after it. You can cancel in your account at any time before the cancellation date shown in the reminder, which is the day before the renewal date.

8.5 If a payment fails

If a renewal payment fails, we will tell you by email. If the invoice is still unpaid 7 days after its due date, we pause your service until you pay. If it is still unpaid 14 days after its due date, we end the service. If the first payment after a free trial fails, your service pauses 4 days after the trial ends until you pay. We will not charge late fees.

You can cancel at any time.

• Website: go to your SpiderVPN account, open the subscription and choose Cancel. You can also email [email protected] or use the support desk, and we will cancel it for you.
• Apple, Google Play or Amazon: cancel in the store, as described in section 7.1. We cannot cancel a store subscription for you.

When you cancel, the subscription stops renewing. You keep access until the end of the period you have paid for, unless you ask to end it straight away. If you cancel during a website free trial, you keep access until the trial ends and you are not charged.

Cancelling the next renewal is different from cancelling the contract under your statutory right. Our Refund Policy explains your 14-day right to cancel, our refunds in your first 14 days, and why we do not refund renewals.

Nothing in these terms affects your legal rights as a consumer. For more information about your legal rights, contact your local Trading Standards office or Citizens Advice.

You must not use SpiderVPN to:

• break the law, or help anyone else break it;
• send spam or bulk unsolicited messages;
• attack, scan or try to break into any computer or network, including ours;
• spread malware;
• share, store or send child sexual abuse material or any other illegal content;
• infringe other people's copyright or other rights;
• harass or threaten anyone;
• resell, share or give away your account, or run the service for other people as a business, unless we agree in writing;
• use so much bandwidth, or run traffic in such a way, that it seriously harms the service for other customers.

We do not watch what you do online, and we do not keep your browsing history. We may still learn of misuse, for example from a complaint about traffic from one of our servers or from the technical data described in the Privacy Policy.

12.1 What we may do

We may suspend or end your account if:

• you seriously or repeatedly break section 11;
• you do not pay;
• we must do so by law or by an order of a court or public authority.

Before we suspend or end your account we will tell you why and, where we reasonably can, give you a chance to put things right. We will act without warning only when the problem is serious or urgent, for example an active attack from your account, or when the law requires it.

12.2 Refunds when we end the service

• If we end your account because you seriously broke these terms, we may keep the payment for the period you have used.
• If we end your account, or stop the SpiderVPN service, for any other reason, we will give you at least 30 days' notice where we can and refund the part of your payment for the time you will not get.

12.3 Ending the agreement yourself

You can end this agreement at any time by cancelling your subscription (section 9) and asking us to close your account. See the Privacy Policy for how we delete your data.

A SpiderVPN router is a one-off purchase on top of your VPN subscription. The Pro router costs £59.99 and the Lite router £24.99, plus delivery: £10.00 in the UK and £20.00 to other countries. We show the price in US dollars or euros at checkout if you pay in one of those currencies.

If you buy a SpiderVPN router:

• the router comes with your legal rights for goods: it must be of satisfactory quality, fit for purpose and as described;
• you have 14 days from the day you receive the router to cancel and return it (see the Refund Policy);
• in addition to your legal rights, Lite and Pro routers have a 12-month hardware warranty from delivery. The warranty does not reduce your legal rights.

To provide support and software updates, the router keeps a secure management connection to SpiderVPN. This lets our support team reach the router's settings when needed. It is on by default. It cannot be turned off from the router dashboard; contact support if you want it off. See the Privacy Policy.

14.1 Changes to the service

We may change the service, for example by adding or removing server locations, updating the apps or changing technical features, as long as the change does not make the service you pay for materially worse. If a change would make it materially worse, we will tell you at least 30 days before, and you can end your subscription and get a refund for any time you have paid for but will not use.

14.2 Changes to these terms

We may change these terms to reflect changes in the law, in our service or in how we run our business. We will tell you by email at least 30 days before a change that affects you, and explain it. If you do not agree, you can end your subscription before the change takes effect and we will refund any time you have paid for but will not use. Each version has a version number and date at the top. We keep past versions; email [email protected] for a copy.

15.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or of our failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, when we made the agreement, we and you both knew it might happen.

15.2 We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breaking your legal rights in relation to the service and the apps.

15.3 If digital content we supply (such as an app update) damages a device or other digital content you own, and this happens because we did not use reasonable care and skill, we will either repair the damage or pay you fair compensation.

15.4 We are not responsible for any loss of business, profit or business opportunity if you use SpiderVPN for business purposes.

We are not responsible for delays or failures caused by events outside our reasonable control, such as a major internet outage, a power failure at a data centre or an action by a government. If such an event stops the service for more than 7 days, you can cancel and get a refund for the time you have paid for but cannot use.

17.1 We may transfer this agreement to another organisation. We will tell you, and your rights will not be reduced. If you are unhappy with the transfer, you can end the agreement and get a refund for any time you have paid for but will not use.

17.2 You may transfer your rights under these terms only with our written agreement.

17.3 If a court decides that part of these terms is not valid, the rest stays in force.

17.4 If we do not insist straight away that you do something, we can still insist on it later.

17.5 Nobody else has rights under this agreement.

If you have a problem, please contact us first. Email [email protected] with “Complaint” in the subject, or write to us through the support desk. Tell us what happened and what you would like us to do.

We will confirm that we have received your complaint, look into it, and give you our answer. If we need more time, we will tell you why.

If you are not happy with our answer, you can get free advice from Citizens Advice (England and Wales), Advice Direct Scotland or Consumerline (Northern Ireland), or from a consumer advice service in the country where you live. You can also take a claim to court (section 19).

For complaints about how we use your personal data, see the Privacy Policy.

19.1 English law applies to these terms. If you live in Scotland or Northern Ireland, you can also bring legal proceedings in your local courts.

19.2 If you live outside the UK, you also keep the protection of the mandatory consumer law of the country where you live, and you can bring proceedings in your local courts.

19.3 For business users: English law applies and the courts of England and Wales have exclusive jurisdiction.

VPNFAST LTD., Office 12675, 182-184 High Street North, London, England, E6 2JA. Email: [email protected].

21.1 Who can refer

You can refer friends if you have an active, paid SpiderVPN subscription bought on our website. Free trials don't count. Subscriptions bought only through the Apple App Store, Google Play or the Amazon Appstore aren't eligible, because we can't add time to them.

21.2 How it works

Share the link on your account's Refer a friend page. Your friend must sign up through that link and be a new customer under our free trial rules (section 7). Their payment method must be different from yours.

21.3 What you both get

When your friend's first paid charge has gone through and 14 days have passed without a refund or chargeback, we add 30 days to your subscription and 30 days to theirs. Your friend gets no discount on their first charge. If your next renewal invoice has already been created when the reward is due, we add the 30 days just after that renewal is paid. We'll email you the new renewal date.

21.4 Limits

You can get at most 12 rewards (360 days) in any 12 months. A friend can be referred once only.

21.5 No cash value

Rewards are extra service time only. They can't be exchanged for money, transferred to someone else, or used with other subscriptions. Time already added stays on your subscription if it ends.

21.6 Fair use

You must not refer yourself, use another account or payment method of yours, or share your link through spam, paid ads or coupon and deal sites. We review unusual activity before giving any reward, and we may refuse or remove a reward, or close your referral link, if these rules are broken. A reward isn't given if your friend's first payment is refunded or charged back.

21.7 Ending the programme

We can change or end Refer a friend by giving 30 days' notice on this page and by email to people who have used it. Rewards that are already due by the end date will still be given.

22.1 Joining

Affiliates join by invitation or by applying to us, and you can start only after we approve you in writing. You must be 18 or older. You act as an independent business, not as our employee, agent or partner, and you are responsible for your own tax.

22.2 Commission

You earn commission on the first payments of each new customer who signs up through your affiliate link: 43% of the first payment on a 1-year or 2-year plan, or, on a monthly plan, 100% of the first monthly payment and 75% of the second. Commission is worked out on the amount the customer actually pays for that invoice, after any discount or promotion; we don't charge VAT. Commission is earned only when the customer pays: nothing is earned while they are on a free trial, and nothing if the trial ends without a payment. Each invoice must be for a website subscription with an amount above £0. Any other renewals and later invoices, and App Store, Google Play or Amazon purchases, earn nothing. A customer counts only once, and only if they are new to SpiderVPN.

22.3 Hold and voids

Each commission is held for 60 days after the payment it comes from, so that refunds, disputes and chargebacks can come through. A commission is void if that payment is refunded (in full or in part), disputed or charged back, or if we find it was made with a payment method used without its owner's permission, whether this happens during the hold or later. If a commission is voided after we have paid you, we take it off your next payout. If your payouts do not cover it within 90 days, or your participation has ended, you must repay it within 30 days of our email asking you to.

22.4 Payouts

We pay approved commissions by hand once a month, by bank transfer or PayPal (your choice), with a statement. Statements show counts and amounts only, never customer details. The minimum payout is £20: a smaller balance carries over to the next month. Before your first payout we check that the bank account or PayPal account you gave is in your name, or in the name of your registered business. We may ask for proof of identity or business details. We pay nothing to an account in anyone else's name.

22.5 How you may promote SpiderVPN

• Say clearly that you earn a commission, for example “Ad” or “Affiliate link”. Follow the CAP Code and ASA guidance (UK) and the rules of each platform you use.
• Describe only what SpiderVPN actually does: WireGuard apps for phones, tablets, computers, TVs and TV sticks, and SpiderVPN DNS, which blocks known advertising and tracking services while you're connected. Don't claim it unblocks or gets round streaming services, sports, TV or other regional restrictions, and don't name streaming services.
• Don't make speed, “best”, “no-logs” or “audited” claims, or claims of anonymity, unless we've approved the wording. Never call SpiderVPN “free”. You may mention the free trial only with its full terms (section 7).
• Don't bid on our brand (SpiderVPN, Spider VPN or close misspellings) in search or app store ads. Don't use our name in a domain, app name or social handle, and don't pose as SpiderVPN.
• Don't use spam, unrequested messages, cookie stuffing, coupon or cashback sites, or sites with illegal or adult content. Don't buy or sell accounts.
• Use only our logo and screenshots, unchanged, and remove them when you stop being an affiliate.
• Don't buy SpiderVPN through your own link, or have anyone buy it for you or on your behalf, and don't use a payment method that is not the buyer's own. Purchases on your own account, your household's or your business's earn no commission.

22.6 Breaking these rules

We may hold, cancel or reclaim commission earned in breach of section 22.5 or through fraud, and we may suspend you at once. If we reasonably suspect fraud, or if an unusual share of the customers you refer ask for refunds, dispute or charge back their payments, we may withhold your payouts for up to 90 days while we look into it, and put new commissions into manual review. We'll tell you by email when we do. We may report payment fraud to our payment providers and to the authorities.

22.7 Ending

You can leave at any time. We can end your participation, or the whole programme, by email with 30 days' notice, or at once if you break these terms. We pay approved commission for payments made before the end date, after its hold (section 22.3), except commission that is void or earned in breach of these terms. When you leave or we end your participation, we pay your approved balance even if it is under £20. Any amount you owe us under section 22.3 remains payable after you leave.

22.8 Changes

We can change the commission or these terms for future sign-ups by email to you with 30 days' notice.

22.9 New affiliates

For your first 90 days, we review by hand any commission beyond your tenth in a calendar month before it is approved. Reviewed commissions are paid as usual. This is a fraud check, not a limit on what you can earn.

23.1 How to report

Report bugs and security issues through our support page (spidervpn.org/support), with the steps to reproduce them, your device and app or router firmware version, and a screenshot if you can. Report security issues privately, not in public.

23.2 Rewards

If we confirm a bug or security issue that you are the first to report, we may add 1 to 12 months of SpiderVPN to your subscription, depending on how serious it is. We decide whether a report qualifies and how much time it gets. Rewards are service time only and have no cash value. You can get at most 12 months of rewards in any 12 months.

23.3 App store subscriptions

If your subscription is billed by the Apple App Store, Google Play or the Amazon Appstore, we can't add time to it. Instead we give you a website plan of the same length, which starts when your app store plan ends.

23.4 Not covered

Issues we already know about or can't reproduce; problems in other companies' services (for example streaming services, internet providers or app stores); speed at a location; and feature requests.

23.5 Rules for security testing

Don't access, change or keep anyone else's data beyond the minimum needed to show the issue, and delete anything you saw. No denial of service, spam, social engineering of our staff, or physical attacks. Give us reasonable time to fix the issue, and don't disclose it publicly until we confirm it's fixed. Reports that break these rules get no reward.