Legal
Refund Policy
This page summarizes SpiderVPN refund terms for customers. The full Terms of Service are the controlling agreement for service use, billing, cancellations, and refunds.
30-day guarantee for eligible new customers
Eligible new customers can request a 30-day money-back guarantee when they cancel within thirty days of the initial purchase. Dedicated IP services and other excluded items remain outside that guarantee.
Renewals are excluded
Subscription renewals are not refunded after a renewal payment has been processed. Customers should review and cancel subscriptions before the renewal date if they do not want the service to continue.
Cancellation steps
SpiderVPN subscriptions continue until cancelled by the customer. Cancellation and refund requests should be made through your SpiderVPN account or the support desk before the next renewal date.
Provider-specific refunds
Payment providers may require their own refund handling. Crypto refunds can depend on the settlement asset and exchange-rate rules described in the Terms of Service.