Open local setup
Use the connect page for the local router admin address and network checks.
Support
SpiderVPN support options
Find the right SpiderVPN help option in one place. Account, setup, privacy, and router guidance stay explicit so the next action is clear.
Help options
Start with the help area that matches the problem
Use these support options for account access, setup, router, privacy, and preparation before you contact us.
Router help
Local setup stays on the customer network
Router admin pages open only from a device connected to the SpiderVPN router by Wi-Fi or Ethernet. If the standard local address does not open, use the connect guide before changing router settings.
Keep details ready
For support, note the router model, connection method, selected VPN location, and any visible account or setup message.
Escalate clearly
If the router is online but VPN state looks wrong, include the location and device details so support can check provisioning.
Support options
Pick the right support option for your request
Start with the option that matches the help you need. Account, setup, router, and privacy questions each have a clear next action.
Account and billing
Open the account area for invoices, subscription status, renewals, and payment questions.
Open account areaApp setup
Use the setup hub for app installation, sign-in, device, and profile guidance.
Open setup hubRouter setup
Join the SpiderVPN router Wi-Fi or connect by Ethernet before opening local router setup.
Open router setupPrivacy requests
Use the privacy policy page for data handling, account records, and contact expectations.
Read privacy policyBefore contacting support
Share enough detail without sharing secrets
Clear details help support answer faster, but sensitive credentials should stay private.
Account details
Have the account email, invoice number, product type, and payment date ready when asking for account help.
Router details
For router help, include the model, connection method, selected VPN location, and the visible setup or VPN message.
Private information
Do not send passwords, recovery codes, full card details, or router admin credentials in a support message.