Contact support
Email [email protected] for anything that needs a reply. You do not need an account. Account holders can also open a ticket and follow the conversation in one place.
Email supportOpen a ticket (account holders)Support
SpiderVPN support options
Find the right SpiderVPN help option in one place. Email [email protected] for anything that needs a reply, or open a ticket if you have an account. Check the FAQ for quick answers, and use the account, setup, privacy, and router guidance when the next action is clear.
Support options
Pick the right support option for your request
Start with the help area that matches the problem. Tickets, FAQ, account, setup, router, and privacy questions each have a clear next action.
Quick answers
Check the FAQ for plans, billing, refunds, device support, and setup answers before you wait for a reply.
Browse FAQAccount and billing
Open the account area for invoices, subscription status, renewals, and payment questions.
Open account areaApp setup
Use the setup hub for app installation, sign-in, device, and profile guidance.
Open setup hubRouter setup
Join the SpiderVPN router Wi-Fi or connect by Ethernet before opening local router setup.
Open router setupPrivacy requests
Use the privacy policy page for data handling, account records, and contact expectations.
Read privacy policyBefore contacting support
Share enough detail without sharing secrets
Clear details help support answer faster, but sensitive credentials should stay private.
Account details
Have the account email, invoice number, product type, and payment date ready when asking for account help.
Router details
For router help, include the model, connection method, selected VPN location, and the visible setup or VPN message.
Private information
Do not send passwords, recovery codes, full card details, or router admin credentials in a support message.